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What led to the discontinuation of Thread's services?

Marks & Spencer acquired Thread's brand, technology, and data, resulting in the cessation of independent trading and the business being put into administration.

Can customers still receive their orders placed before the acquisition?

Unfortunately, Thread has ceased trading and is unable to ship any further orders or process cancellations.

What should customers do if their item arrived damaged or not as advertised?

Customers are advised to make a claim via their debit or credit card provider, as Thread cannot process returns or exchanges.

Are gift cards for Thread still valid?

No, gift cards are no longer valid as Thread has ceased trading.

How can customers make a claim for a transaction made via Klarna?

Customers should contact Klarna directly for assistance with claims made through the Buy Now Pay Later option.

Q: How often does Thread experience outages?

A: Major outages are rare, occurring only a few times a year. Minor issues can happen more frequently.

Q: How long do Thread outages typically last?

A: Most outages are resolved within a few hours. Extended outages lasting more than a day are extremely rare.